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    • When making inquiries using e-mail address of your mobile phone, please allow the domain "@ fine-kagaku.co.jp" to be received in advance.

    [About the response]

    • Responses from the inquiry form will be during our customer support business hours (weekdays 9:00 to 18:00 (excluding Saturdays, Sundays, national holidays, summer vacation, and year-end and New Year holidays)).

    • We will reply to your email or order confirmation email within 3-5 business days.

    • Depending on the content of your inquiry, it may take some time for us to reply to you, or we may contact you by phone or letter instead of email.

    • If it is not appropriate for us to reply, we may not be able to reply. Please note.

    [Handling of personal information]

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